Why was I charged?
This was either a new purchase you made from VoiceThread or an automatic renewal of a recurring license.
Doesn’t sound familiar?
If you don’t use VoiceThread yourself, chances are your school’s or company’s credit card was used to purchase a license for someone else. Ask around to see who at your institution or company may have purchased a new or recurring VoiceThread license.
Can I get an invoice for the charges?
Every time we bill you, we send an invoice to the email address you (or your colleague) provided when you/they signed up. Sign into this VoiceThread account and navigate to your Purchases page to download it again. If this is not possible, contact us, and we will be happy to send you a copy.
How do I cancel my license?
Sign into the VoiceThread account used to make the purchase, navigate to your Purchases page, and click the red “Cancel License” button next to your license information. Click here for more details. Once you’ve canceled it, you won’t be charged again, but you are responsible for any previously incurred charges.
Can I get a refund?
Charges are non-refundable, but once you cancel your license you will not be charged again. We don’t have long-term contacts, lock-in, sign-up, or termination fees. Just pay as you go and cancel when you no longer need us. Please note that canceling a license does not result in a refund; it simply cancels future automatic renewals.
Any further questions?
Contact us, and we’ll get back to you as quickly as we can.